Mike Bifulco
@mikebifulco.com
211 documents
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Feb 2019 since
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Debug tips from a lifetime newbie

Debugging problems with code (especially production code) is something that is rarely taught in university classes or code schools. Here are some tips that I've come across from watching smarter people than me debug problems.

You are not your user. Except when you are. This is a story about how I learned to be a better user of my own product.

Designing for hospitality

"Unreasonable Hospitality" by Will Guidara outlines how to making customers feel exceptionally special. Let's bring these hospitality principles to tech, by creating memorable experiences, and using hospitality to elevate customer satisfaction in product design, engaging with the people using our products.

The Quiet Room Problem

The same psychological forces that keep people silent in moments of crisis also show up in product development - when no one questions a flawed idea, chases hard truths in the data, or speaks up for the little guy.

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