Dive into our reading list of must-read titles for revenue leaders. From RevOps guides to Navy SEALs leadership advice, you'll gain a new perspective.

Too often, we mistake heroic acts of account management for a customer-centric culture. We shouldn't. Requiring a hero to save an account is only proof that your system has already failed.

Most customer success enablement programs are built around a flawed assumption. Hire good people, run them through onboarding, hand them a playbook and a platform login, and track activity metrics until something improves. 

I’ve been at Indeed for over 10 years, working in customer success (CS) and revenue, and I’ve learned a lot about how quickly things can change – especially when it comes to retention and the KPIs we use to measure it.

As systems become more distributed and AI-driven, traditional uptime metrics are no longer enough. The 2026 SRE Report shows how reliability is shifting toward user experience, speed, and business impact, and how AI is reshaping monitoring, incident response, and the role of SRE and DevOps leaders.

Management can present a number of challenges that might not have originally been apparent to you, but which require you to adapt quickly, not least when it comes to mixed levels of data literacy across your team. Leadership means equipping your CSMs to bridge that gap.

Have you ever wondered what it’s like to work in customer success for a company within the marketing and advertising industry?