Rethinking Performance – Part Three

In Part 3 of Rethinking Performance, written by Camille Rabier, Consultant at 21st Century, the series shifts from diagnosing the gaps in performance systems to exploring how they can be redesigned. The article examines how behavioural expectations can be translated into structured, usable criteria that make performance evaluation more consistent,…

Rethinking Performance - Part 2

Part 1 argued that performance systems are incomplete when they privilege outcomes over the conditions through which those outcomes are created. In this second article, written by Camille Rabier from https://www.21century.co.za/, we explore why behaviour is so difficult to evaluate in practice, and why that difficulty sits at the heart of the design…

Series: Rethinking Performance - Part 1

The first article in the Rethinking Performance series, written by Camille Rabier from 21st Century, argues that most performance systems remain incomplete because they assess what is delivered more readily than how it is achieved. It sets up the central challenge for the series: how behaviour can be translated into something usable within performance…