Salesforce appears to be on a mission to “decapitate” enterprise software. After unveiling headless commerce and headless applications, the company late on Wednesday extended the label to enterprise data management via Informatica, one of its more recent acquisitions, as part of its broader industry push to prepare enterprise systems for autonomous AI agents.

While Salesforce has spent the past…

Per-seat CRM prices hide large extra costs—implementation, add-ons, support and training often double total spend.

The hype-mongers who create television commercials for big AI vendors make it seem like AI agents will do everything we ask and more. They’ll anticipate our needs, process the data, spruce up everything, and take out the trash. Well, that last part is left for you.

Imagining a life of working from a hammock is easy. Making the dream come true requires, alas, work and technology. Yes, the…

Salesforce has laid off a fresh round of employees as the cloud CRM software giant continues to grapple with ongoing churn in its executive leadership ranks, underscoring a period of internal restructuring as the company seeks to sharpen its focus on scaling AI-driven offerings, such as Agentforce, across enterprises.

The company has reduced close to 1,000 roles earlier this month across teams,…