Key takeaways Coffee shops in most countries open in the morning and close by early evening. Consumption drops off in the afternoon; foot traffic follows, and slower sales can’t justify staying open longer. Many people then turn to restaurants, bars, and pubs for their evening social spaces. But in parts of the world where alcohol […]

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Key takeaways Coffee shops operate in a fundamentally different landscape than they did just five years ago. Customer expectations have evolved beyond coffee quality to encompass speed, convenience, and personalised experiences. Meanwhile, café owners face mounting pressures: tighter profit margins, increased operational complexity, and competition from both independents and chains. In response,…

Key takeaways Competitions have long represented the cutting edge of specialty coffee. These events encourage innovation and creativity, enabling baristas to push technical skills and hospitality standards to their full potential. The World Barista Championship is widely considered to be the coffee industry’s most prominent competition. The first edition was held in Monaco in 2000 […]

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Key takeaways Operational efficiency has become an essential for coffee shops worldwide. With labour shortages persisting, rising costs squeezing margins, changing menus, and customer expectations at an all-time high, coffee shops must optimise every process and procedure. At the heart of this is workflow. It encompasses everything from how baristas move behind the bar to […]

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