Footasylum CFO: ‘We removed £6m of fraud – without punishing the customers we value’

Drapers
Footasylum CFO: ‘We removed £6m of fraud – without punishing the customers we value’

Returns fraud, false “item not received” claims and chargeback misuse, when a customer falsely disputes a legitimate credit card charge, have become a drain on UK fashion retail. Footasylum CFO Nick Scott tells Drapers how the business is fighting back – without penalising genuine customers.

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The future of Footasylum under new CEO Hannah Mercer’s leadership

Drapers
The future of Footasylum under new CEO Hannah Mercer’s leadership

Following the appointment of Hannah Mercer as Footasylum's new CEO earlier today (20 March), Drapers hears the industry's reaction and explores what her priorities should be at the retailer.

The post The future of Footasylum under new CEO Hannah Mercer’s leadership appeared first on Drapers.

The future of Footasylum under new CEO Hannah Mercer’s leadership

Drapers
The future of Footasylum under new CEO Hannah Mercer’s leadership

Following the appointment of Hannah Mercer as Footasylum's new CEO earlier today (20 March), Drapers hears the industry's reaction and explores what her priorities should be at the retailer.

The post The future of Footasylum under new CEO Hannah Mercer’s leadership appeared first on Drapers.

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