How to Forecast End-of-Day Call Center Performance

By mid-afternoon, you can know where your floor will close by end of day — accurately enough to make the remaining hours a decision, not a guess. Here's how intraday performance forecasting works and what it takes to build it.

The Problem With Yesterday's Numbers

Most contact centers have end-of-day metrics. Dials, connects, conversion rate against target. Those numbers are accurate, useful…

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Vast Space, Sparse Data: An AI Answer to Twin Space Weather Challenges

Only a handful of spacecraft, some of which are illustrated here, monitor the vast space between the Sun and Earth, including the planet’s magnetosphere. To forecast space weather effectively, scientists must connect these scattered observations and extract as much information as possible from the limited data they provide. Credit: Mary Heinrichs/AGU

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How Big Oil Wrecked Your Summer

I love the summer. Growing up, it meant family vacations, beach days, block parties—really, what’s not to like? But for millions of Americans, the meaning of summer has been shifting. In many parts of the country, excitement for the upcoming season has turned into anxiety over the weather events—the extreme heat, hurricanes, drought, and wildfires—that have increasingly defined our summers in…

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Donald Trump, Accidental Environmentalist

Donald Trump calls climate change a “hoax,” a “scam,” and a “con job.” He has (twice) withdrawn the United States from the Paris Climate Agreement, and he has pulled the plug, or tried to, on “the Green New Scam,” which is what he calls President Joe Biden’s extensive subsidies to alternative energy in the 2022 Inflation Reduction Act. (The Green New Deal, as Trump well knows, is a separate and…

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Harnessing Subseasonal-to-Seasonal Predictability from Annual Evolution

(a) Climatological (solid circles) and individual-year (open circles) annual phase-space trajectories of the stratospheric polar vortex (SPV). The color bar indicates the progression through the calendar year. (b) Correlation skill of forecasts for monthly-mean SPV anomalies derived from differences between the predicted and climatological annual phase-space trajectories, shown as a function of…

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Geostationary Satellite Applications Expand into Land Monitoring

Geostationary satellites can collect frequent measurements of temperatures and other characteristics of Earth’s land surfaces, allowing them to detect rapid changes and disturbances. Land surface temperatures across parts of East Asia and Oceania recorded by the Himawari-8 and -9 satellites in July 2025 are shown here. Credit: Yuhei Yamamoto

Slow and Fast Madden-Julian Oscillation Modes

Hovmöller diagrams (longitude vs time lag) of the total MJO, MJO-fast mode, MJO-slow mode, and El Niño-Southern Oscillation (ENSO) in the phase 3 of the MJO (as defined by the Real-time Multivariate MJO (RMM index)) are shown. Shading shows outgoing longwave radiation (OLR) and arrows are 850 hectopascal (hPa) winds. Credit: Marsico et al. [2026], Figure 2e-h

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