Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways’ tech-first customer service operation. Some said they lost thousands of dollars.
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Banks keep pushing AI chatbots into mobile apps and websites, but JD Power says customers still want human help when fraud, disputes, and serious financial problems happen.
Avaya and avatarin are expanding AI customer service beyond call centers with robots, kiosks, and AI agents designed for retail stores, airports, and other real-world environments.
Two Stanford alumnae provide advice on career skills they had to learn outside the bubble.
The post Two things Stanford doesn’t teach you about the workforce appeared first on The Stanford Daily.
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GoDaddy, the world's largest domain name registrar, transferred a 27-year-old nonprofit's main web address to a complete stranger 2,000 miles away. They didn't ask her for a single document to prove she owned it. Within four minutes, websites and email for all twenty of the nonprofit's chapter offices went dark. — Read the rest
The post GoDaddy handed a 27-year-old nonprofit domain to a…
"You need to respect me."
The post A customer screamed “finish my sandwich” at a Subway employee. Their perfect response went viral for all the right reasons. appeared first on Upworthy.
A comedy of institutional indifference and what survives it.
Key takeaways Competitions, most notably the World Barista Championship (WBC), are best known for showcasing rare coffees, precise extraction techniques, and an attention to detail that defines specialty coffee. But there is another element to competitions that tends to receive less attention: hospitality. How a barista guides the judges through their routine, manages their presence […]
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When he’s not busy trampling free speech, crushing the First Amendment, and destroying media consolidation and consumer protection standards, Brendan Carr has other hobbies. Like helping the telecom industry patriotically sell a brutal coming wave of new layoffs caused by the kind of industry consolidation he regularly rubber stamps. Carr recently began circulating plans for […]
Key takeaways Coffee shops operate in a fundamentally different landscape than they did just five years ago. Customer expectations have evolved beyond coffee quality to encompass speed, convenience, and personalised experiences. Meanwhile, café owners face mounting pressures: tighter profit margins, increased operational complexity, and competition from both independents and chains. In response,…
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Members of the FOIA Advisory Committee’s Statutory Reform Subcommittee seek public input on three draft recommendations presented to the full Committee at the March 5, 2026 meeting. The draft recommendations are: If you have thoughts about these recommendations, please submit written comments at any time by using OGIS’s Public Comments Form. Submissions that comply with OGIS’s Public Comment ……
Key takeaways The USDA’s latest report predicts that global coffee production and consumption will both reach record highs in 2025/26. Production is estimated at 178.8 million bags, a 2% increase on the previous year, while consumption is forecast to grow by 1.3% to 173.9 million bags. Despite rising coffee prices globally, specialty consumption continues to […]
The post How can we encourage…
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The Volume and Frequency Subcommittee of the FOIA Advisory Committee is trying to learn more about FOIA professionals’ experiences managing requests through a voluntary survey found here: https://jh.qualtrics.com/jfe/form/SV_6Yisezt6az4dKMC. Responses from the survey, conducted by Committee Member Shelley Kimball, will be shared with the Committee to better understand the difficulties federal…
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