Why most customer research fails to change strategy

Most companies today invest in customer research, and not on a small scale.

According to ESOMAR, the global insights and market research industry now exceeds $140 billion in annual revenue, with tens of billions spent each year specifically on market and consumer research. Studying customers has become a mainstream, well-funded practice rather than a niche capability.

I’ve worked across very…

Chromosome Testing Will Take Sports Back To The Dark Ages

In the late 1990s, Olympics officials were suddenly eager to exit the business of testing women’s DNA. After three decades of requiring all women athletes to sit for chromosome tests in order to compete, the International Olympic Committee, in a daze, seemed to realize it was on the wrong side of history. The American Medical Association had recently come out against DNA testing in sports, and so…

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