Reimagining mobile

The Gutenberg Parenthesis explores the idea that literate culture represents only a brief phase in human history; as the internet returns us to (written) orality and chat interfaces replace the thus-far software standard of user control panels / tools with plain speech instructions, technology going forward could de-anchor from literate culture’s expectations and needs. I could […]

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Le site strasbourg.eu et son application

Formulaire de contact (webmaster) Sur la page de contact, il est possible de signaler un problème sur une page spécifique ou de choisir l’option « Autre ».Cependant, si l’on sélectionne « Autre », le champ URL disparaît. Lors de la validation du formulaire, une erreur s’affiche indiquant qu’une adresse URL est requise. Problème déjà signalé plusieurs fois sans effet. […]

Why most customer research fails to change strategy

Most companies today invest in customer research, and not on a small scale.

According to ESOMAR, the global insights and market research industry now exceeds $140 billion in annual revenue, with tens of billions spent each year specifically on market and consumer research. Studying customers has become a mainstream, well-funded practice rather than a niche capability.

I’ve worked across very…

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Super nervige Lautstärke-Regler

Wie wichtig ein gutes Design von Software ist, merkt man immer erst, wenn man Leute das erste Mal darauf los lässt und schaut, wie die damit umgehen. User Experience Test könnte man das nennen und richtig umgesetzt kann das ein super Augenöffner sein, denn ... wenn man Software jeden Tag nutzt, aktiv daran herumschraubt, dann …

OpenIDs sind wie Autos

’...it’s just proving hard to get people to understand that. Using horses is all they know and the user testing suggests that getting people to switch to something so foreign as an automobile will be near impossible. Maybe we could make some changes so that adoption is easier?’ own your identity mit einer Metapher zu...

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